Refund policy

Return and Refund Policy
Thank you for shopping with us! We want you to love your purchase. Because we partner with premium suppliers to bring you high-quality items, we maintain a strict return policy to ensure fair and fast resolutions.
1. 7-Day Return Window
You have exactly 7 days from the date your package was marked delivered to request a return or refund. Unfortunately, if 7 days have passed since delivery, we cannot offer you a refund or exchange.
2. Valid Reasons for Returns
We only accept returns and provide refunds under the following conditions:
  • The product arrived damaged, broken, or defective.
  • The product is completely different from what you ordered (wrong size, wrong color, or wrong item).
  • The product is missing essential parts or pieces. [1]
We do not accept returns for "change of mind" or if you ordered the wrong size/color by mistake.
3. Item Condition
To be eligible for a return, your item must meet the following criteria:
  • It must be unused, unworn, and unwashed.
  • It must be in the exact same condition that you received it.
  • It must be in its original packaging, complete with all original labels, tags, and barcodes intact. [1]
4. How to Start a Return
To initiate a return, you must provide proof of the issue. Please follow these steps:
  1. Email our customer support team at chappaddoodle@gmail.com or message us on WhatsApp at +92 309 5419614
  2. Provide your Order Number and the full name used for the order.
  3. Attach clear photos or a short video showing the defect, damage, or the incorrect item received. [1, 2]
Please note: We cannot process any return or refund requests without clear photographic or video evidence.
5. Return Logistics & Pickups
Once your claim is reviewed and approved by our team, a courier representative will be assigned to pick up the package directly from your delivery address. Please pack the item securely in its original packaging and hand it over to the rider. [1]
6. Refunds
Once the item is successfully picked up and inspected by our supplier:
  • For Online/Card Payments: The refund will be automatically processed back to your original payment method within 2-3 business days. [1]
  • For Cash on Delivery (COD) Payments: Since you paid in cash, our team will contact you directly via WhatsApp or phone. We will manually transfer your refund to you via Easypaisa, JazzCash, or Bank Transfer. [1, 2]